ISO 9001 is a standard that defines the requirements for a Quality Management Syatem (QMS). It helps businesses and organizations be more efficient and improve customer satisfaction. The primary focus of the ISO 9001 standard is to meet customer requirements and strive to exceed customer expectations.
A Quality Management System based on ISO 9001:
- Defines how an organization can meet the requirements of its customers and stakeholders
- Promotes the idea of continual improvement
- Requires organizations to define objectives and continually improve their processes in order to reach them
The ISO 9001 standard is based on a series of ISO 9000 standards:
- ISO 9001 – defines the requirements of a quality management system
- ISO 9000 – covers the basic concepts and language
- ISO 9004 – focuses on how to make a quality management system more efficient and effective
- ISO 19011 – provides guidance on internal and external audits of quality management systems
How to implement ISO 9001
Organizations’ deciding to develop and implement any new or improved Quality Management System is a strategic decision. All efforts should be focused on the identification and minimization of risk while meeting and exceeding customer and organizational goal and objective requirements.
Organizations should make a commitment to:
- Recognize direct and indirect customers as those who receive value from the organization
- Understand customers’ current and future needs and expectations
- Link the organization’s objectives to customer needs and expectations
- Communicate customer needs and expectations throughout the organization
- Plan, design, develop, produce, deliver and support goods and services to meet customer needs and expectations
- Measure and monitor customer satisfaction and take appropriate actions
- Determine and take actions on interested parties’ needs and expectations that can affect customer satisfaction
- Actively manage relationships with customers to achieve sustained success
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